What is REACH? 

 The Regulatory Education and Competence Hub (REACH) offers online CE courses sponsored by massage regulatory boards. Courses focus on regulatory education with topics such as ethics, laws, boundaries, scope of practice and cultural competence. Courses in REACH can be taken at any time, and completions will be recorded in the Massage Therapy Licensing Database (MTLD) for state boards to access. All continuing education courses offered through REACH meet FSMTB Continuing Education Standards. 

What do I do if I forget my username and/or password?  

Your username is your email address. If you forget your username, contact REACH Customer Support at reach@fsmtb.org.         

If you need to reset your password, enter your email address and click “Log In”.  On the Log In page, enter your email address and click “Forgot your password?”. Enter your email address and click the “Send Password Reset Email” button. If the email you entered is in the REACH system, you will receive an email with instructions on how to reset your password.

How can I enroll in a course?  

Visit the Course Catalog and locate the course you would like to enroll in. Click on the course title or hover your mouse over the course listing. Click on the green register button. Choose either to add the course to your cart and complete registration later, or complete registration now. Navigate to your cart and provide payment information. Click the green Place My Order button to complete the transaction. 

What is the policy on refunds?  

 There are no refunds for courses purchased through REACH.         

Are all the REACH courses online? 

Yes! All our courses can be accessed via your internet browser (e.g., Microsoft Edge, Firefox, Safari, Chrome). Click here to view the Course Catalog. 

Can I access the courses on my smartphone or tablet?  

 Yes! All our courses are accessible on mobile devices such as smartphones and tablets, as well as desktop computers. There are no special apps that need to be installed – just use the internet browser (e.g., Microsoft Edge, Firefox, Safari, Chrome) on your device to access the REACH website. 

How much time do I have to complete a course? 

Course completion times vary by course. Please refer to the course in question to verify course completion time. 

I lost my completion certificate for a course I took. How do I get a replacement?  

 You can reprint your certificate from the REACH website. Click on Dashboard from the REACH Home page. Click the “Completed” drop down menu under Filter by status. Click on the Course Title. Click on the Certificate module. Fill in your State and License Number, click Save Data. Click the Print this Page button. 

How long do you keep student records?  

All courses completed within REACH are kept for three years. However, the documentation of course completion will be recorded in MTLD permanently.         

How can I print my receipt?  

Your receipt is included in the registration confirmation email you received when you registered for a REACH course. 

Will you sell my information to third parties?  

We will not sell your information to anyone.  

What is FSMTB?  

The Federation of State Massage Therapy Boards (FSMTB) is an autonomous, not-for-profit organization comprised of state regulatory boards and agencies that regulate the massage therapy profession. The mission of FSMTB is to support its member boards in their work to ensure that the practice of massage therapy is provided to the public in a safe and effective manner.  

How can I confirm whether my state board accepts REACH courses? 

The best ways to know if your state board accepts these courses are to either review your state board’s website or contact the board and ask them about their continuing education policies. Check that the Federation of State Massage Therapy Boards is listed as an acceptable entity for continuing education. The state boards have been instrumental in creating CE Registry, so as time passes, more states will have this type of language in their laws. 

What is the Massage Therapy Licensing Database (MTLD)? 

The Massage Therapy Licensing Database (MTLD) is a national regulatory database that contains information about each licensed massage therapist across the country. It contains records of a therapist’s license, exam, school, continuing education and disciplinary actions for states to review when a therapist moves from one state to another. When an LMT completes a course in REACH, that completion is recorded in MTLD. If your state participates with MTLD, they can access this information. 

Will my course completion information integrate with the Massage Therapy Licensing Database (MTLD)?  

Yes, when you complete your course in REACH, the documentation of that completion will be recorded in MTLD permanently.  

Will you send my completion certificate to my state board?  

We will not submit your completion directly to your state board, however when you complete courses in REACH, the documentation of that completion will be recorded in MTLD permanently.  

What is CE Registry? 

CE Registry is a clearing house of information about courses, instructors and providers of continuing education that meet the standards set by the members of the FSMTB, and the state massage boards and agencies. The CE Registry will accept information from CE providers, including course completion rosters, and transfer that information into the Massage Therapy Licensing Database for permanent recording. Registered and Provisional CE Providers in the CE Registry are required to comply with the standards and are held accountable for non-compliance. CE Registry includes a course search tool that allows potential students (LMT’s) to search for the right course for them. 

Is FSMTB a provider in CE Registry?  

Yes, FSMTB is a provider within CE Registry, using REACH to offer our courses.        

Need more help? Email reach@fsmtb.org and our Customer Support Team will respond as soon as possible.